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IT Operations

Successfully operate state-of-the-art IT infrastructures while having the best Help Desk imaginable.

Managed Services

We assume responsibility. Regardless of whether it concerns the smooth operation of individual services, entire infrastructures or utilising our support services to provide optimal support for your employees.

On site, in the cloud or remotely. We provide professional and reliable support.

[Translate to Englisch:] IT-Betrieb - Managed service

Help Desk

Support services at the highest level.

Our Help Desk is composed of our technicians and software developers. They are very close to the people who really know what’s going on. Whether remotely or on site, we’re always there for our customers.

Guidelines

ITIL-Oriented

Our work meets the highest quality standards. Our Help Desk’s DNA consists of classifying IT requests, prioritising tickets, individual service level agreements, causal analyses, continuous improvement processes and strong communication.

[Translate to Englisch:] It-Betrieb - ITIL

ITIL Service Strategy:
We understand the company goals and customer needs

ITIL Service Design:
Our design turns the service strategy into a plan to achieve the company goals

ITIL Service Transition:
Our transition develops and improves the possibilities for introducing new services into your surroundings.

ITIL Service Operation:
Manages services in supported environments.

ITIL Continual Service Improvement:
Achieves incremental and extensive service improvements